HATCH Coolers offers a Limited-Lifetime Warranty on the Liners and Top Zipper of our coolers. We are happy to repair and return your cooler if it meets the following criteria:
Clean: We should be willing to touch your cooler without having to wear gloves
Dry: Coolers that are shipped wet arrive moldy and delay the process
Exterior has no major wear and tear (Based on our discretion)
Our Guarantee Covers:
The Liner: if the cooler leaks because of manufacture defect, or normal use we will repair the liner.
Please note that coolers damaged by crushed cans, bottle caps,animals, dry ice, glass, or other uses that are not considered normal wear and tear are not covered by our warranty. We will fix your cooler but the fee will be $25.00. Please see Cooler Repair Instructions below and follow those including the $25.00 fee instead of the $12.00 fee.
The Main Zipper: This is the zipper on the top of the cooler, we do not cover the side pocket zippers. We will repair the main top zipper of the cooler.
** Make sure coolers are dry and clean before returning them to us. If they arrive moldy or filthy we will not repair the coolers. Warranty expires once the exterior of the cooler becomes too weak to sew in a new liner or zipper and is based on our discretion.
If we are unable to repair your cooler we will offer you a discount on a new cooler. (See Cooler Replacement)
COOLER REPLACEMENT INSTRUCTIONS:
We will take 20% off the price of the new cooler if your cooler is too old or dirty to repair. Just cut out a small piece of the liner and mail it back to us at:
1034 Wilcox Court
Kingsport, TN 37660
Please include your Name, Address, Phone Number, email address, and also let us know if you would rather us email or call you with your coupon code. Your coupon code will be redeemable over the phone or online.