FAQ

Question 1

What is the warranty?

Answer

Hatch Coolers offers a better warranty than any of our competitors… and you don’t have to register your cooler. We offer a limited lifetime warranty on the inside liner and top zipper of our coolers. Read all about it here:

Question 2

How long will my Hatch Cooler hold ice?

Answer

With the proper amount of ice a Hatch Cooler can hold ice up to 24 hours in 100 degree heat. Make sure to read over our helpful hints for tips on how to improve ice retention.

Question 3

How should I clean the exterior of my cooler?

Answer

Use water, mild soap and a medium to hard scrub brush to remove stains

Question 4

How can I clean the inside liner of my cooler?

Answer

For tough odors or stains, use a mixture of water and mild soap with a medium to stiff scrub brush.

Question 5

Can I get my company logo on a Hatch Cooler?

Answer

Yes, We can customize your cooler. Send us an email to info@hatchcoolers.com or give us a call at 423-392-4788 and we can get a quote started.

Question 6

Didn't find the answer you are looking for?

Answer

Give us a call or shoot us an email and we would be happy to answer your questions. Office hours: M-F 8-4:30 EST 423-392-4788 info@hatchcoolers.com